Terms & Conditions
The following general terms and conditions (hereinafter referred to as "T&C") are applied to the sale and purchase agreement (hereinafter referred to as "agreement") of the products distributed by Oltreluce, managed by Marco La Spina, online platform of:
Legal Form: Sole proprietorship
Headquarters: Via Vittorio Emanuele, 410 95047 Paternò (CT) Italy
Tax Code: CNSBGD61E51C351P
Number REA: CT - 266715
Phone: +39 095.856309.
Through its website www.oltreluce.com (hereinafter referred to as the "website") to its users (or clients). These T&C define the conditions under which any user (or client) may use the services or buy the products provided by OltreLuce.
The following T&C apply exclusively to the users (or clients) defined accordingly to the art. 3, co. 1, lett. a) of the Italian Lgs. D. 6/09/2005, n. 206, as “any natural person concluding a legal transaction for a purpose that cannot be ascribed either to their commercial or independent professional activities”.
All the information listed in the website are in English or Italian language. By accepting this agreement the user (or client) declares his acceptance of the T&C before placing any order. The user (or client) also declares that any order carried out will not have a business / professional / trade scope. The user (or client) hereby guarantees that the personal data provided during the registration procedure for the Site are complete and truthful and undertakes to indemnify and hold harmless OltreLuce from and against any losses, damages and/or liabilities deriving from and/or connected to the violation of the regulations concerning the registration on the website or the conservation of the related credentials.
All the orders placed through the website www.oltreluce.com are intended for use in the country they were ordered from. The user (or client) declares his legal capacity to act according to the T&C set in this page.
Validity of the T&C
These T&C are intended to be applied to any user (or client) having a delivery address in the EU (only countries accepted during registration).
The agreement includes the following documents:
• The T&C reported in this page;
• The order confirmation received via e-mail.
The order confirmation will be sent by OltreLuce once the user (or client) has completed the following steps in the website: (i) selected the product (or products); (ii) added those product (or products) to cart; (iii) logged in or registered on the OltreLuce website and accepted the T&C; (iv) proceeded to checkout entering all the required information functional to delivery and billing purposes; (v) placed the order and confirmed the payment method and completed the payment process. By clicking on the "Place Order" button, the user (or client) is placing a binding order for the products shown in its basket, confirming the authorization to place such an order.
The description and photographs of products on the OltreLuce website have illustrative purposes and do not constitute a legally binding offer (the colors in particular may not exactly correspond to the real ones due to the internet browser or monitor characteristics). There is no legal claim to the availability and deliverability of the products shown in the website.
Whether, before the delivery of the order, the product (or products) will not be available anymore due to occurred damages or supply stock outs (of which OltreLuce is not responsible), OltreLuce will promptly inform the user (or client) about the inconvenience and reimburse the equivalent amount of any payment received.
OltreLuce is entitled to reject any order made by the user (or client) and withdraw from the agreement without citing reasons. In particular, OltreLuce reserves the right to reject an offer if: the delivery address is outside the countries currently served by its transportation providers; the delivery address indicated by the user (or client) will result incorrect or incomplete; there is the suspect that the person placing the orders is not a consumer as defined by the definition mentioned above; an order is not confirmed through random telephonic controls; the payment is not received within 48 hours from the order confirmation or within 24 hours from the email reminder.
The order will be processed by OltreLuce according to the procedure reported above and to the specific timing reported in each product page of the website. OltreLuce will not be responsible for any damages occurred to the products for their usage after the delivery from the transportation carriers and for delays in delivery due to the latter.
No other general or particular conditions can replace or substitute the T&C set in this page. Should one or more provisions of these T&C be defined invalid under any law, regulation or following a final decision taken by a competent jurisdiction, the other provisions will hold their value.
The prices shown on the OltreLuce website are in € and including VAT according to the applicable Law.
Transportation costs will be shown separately in the order checkout page.
The user (or client) who wishes to conclude the agreement and purchase the product (or products) must express this willingness through a website request clicking the place order button in the checkout page, where, following the procedures described above, it will send the purchase order confirmation and proceed to the payment. The payment is due from the time of order. The user (or client) undertakes to pay the agreed price for the product ordered on the website (product price and shipping) by using the payment methods made available.
In the case of credit card payment, OltreLuce has the rights to request the copy of an identity document confirming the ownership of the credit card. The payment method data will be processed through a server-to-server secure connection that utilize the SSL Protocol (Secure Sockets Layer). OltreLuce is not responsible of any payment gateways pages that are not directly managed by OltreLuce itself.
Transportation risks transfer
The transfer of the transportation risks from OltreLuce to the client applies with the delivery of the product (or products) operated by the carrier to the address indicated by the client.
During the possible withdrawal period referred below, the client is responsible for the product (or products) as guardian. In case of damage or destruction of the product (or products) during the custody of the client, the client will be considered responsible.
Payment methods accepted: Bank transfer, Credit card, Paypal.
Orders will be delivered from the transportation carrier appointed by OltreLuce from Monday to Friday.
The user (or client) is responsible for the delivery address indicated in the checkout page. Delivery is to the ground floor front door of the building and does not include any assembly or unpacking services. Mail boxes will not be considered eligible for delivery for certain products. The delivery note issued by the transportation carrier will constitute a proof of transport and risks transfer.
OltreLuce recommends the client to carry out a check of the delivered product (or products) packaging before signing the delivery note. Whether some anomalies might be noted the customer must write down any reserve, detailed and dated, in the delivery note receipt. These notes must be confirmed to OltreLuce by writing to email@example.com within three (3) business days from the delivery.
Right of withdrawal
The client may withdraw from the agreement within a period of 14 days, without citing any reasons, by writing to firstname.lastname@example.org or to StudioLuce – Via Vittorio Emanuele, 410 - 95047 Paternò (CT), Italy.
Whether the product (or products) have already been delivered, this period starts with the delivery itself of the product (or products). In that case the client will be responsible to return the product (or products) to OltreLuce at the following address: StudioLuce – Via Vittorio Emanuele, 410 - 95047 Paternò (CT), Italy.
As stated by the Italian Law, the return of any damaged or incorrect product will be free of charge (the equivalent cost will be reimbursed to the client), while if the return applies to products that were corresponding to the order and have been delivered intact you will be charged the return shipping cost. That cost may vary depending upon the size and volume of the product (or products).
Products damaged by detergents / additives, or products damaged by the client for malpractice will not be replaced or refunded by OltreLuce. A copy of the delivery note will need to be placed inside the return packing box. The risks of transport for the return of the product (or products) is on the client.
Refunds will be done within a period of thirty (30) days from the date on which the client advised OltreLuce of the right of withdrawal exercise.
Exceptions to the right of withdrawal:
The right of withdrawal does not apply on those products that are customized and/or manufactured on a single order basis (Lgs. D. 6/9/2005 n. 206).
If the product is not available at our warehouse, but ordered only for your request. For the availability of product (before to buy it) please contact our customer service email@example.com
There is not withdrawal right for items not present in our website, but required from the customer, included: Different finish, different size, for all customizations.
Products in OUTLET can not be returned, as they are purchased with prices very low and sometimes below cost. The customer is therefore aware, and accepts, that one once received the product can not exercise the right of withdrawal.
Warranty and liability
OltreLuce offers for sale top-quality design products. These products are distributed by OltreLuce through direct agreements with furniture companies, manufacturers and dealers, carefully selected based on their production and style criteria.
The OltreLuce team checks, on a random base, the product (or products) before its shipment. However, the client always benefits from the product legal warranty given by each producer. OltreLuce doubles this legal warranty with a special additional warranty policy (“5 year guarantee”) that is valid only for any electrical malfunctions (all parts subject to deterioration are excluded, such as integrated LEDs, Drivers, Fabrics etc.)
This warranty does not apply on those products that are customized and/or manufactured on a single order basis.
The legal warranty policies are governed by the Italian Law. The legal warranty is reserved to consumers: it therefore applies solely to any natural person concluding a legal transaction for a purpose that cannot be ascribed either to their commercial or independent professional activities. According to it, in the event of defective products the client has the right to have it remedied (delivery of non-defective goods), to cancel the order or to receive a price reduction.
The product (or products) which the user claims as defective should be sent to StudioLuce – Via Vittorio Emanuele, 410 - 95047 Paternò (CT), Italy. OltreLuce will evaluate the existence or otherwise of the claimed defect.
OltreLuce hereby reserves the right to ask the client to enclose the invoice and/or transport document or any other document that proves the date of purchase.
OltreLuce’s liability towards clients is limited. OltreLuce is only responsible for any direct and foreseeable damage at the time of conclusion of the contract of sale. OltreLuce will not be liable for any loss, loss of profit or any other damage that is not an immediate and direct consequence of the culpable breach or which was not foreseeable at the time of conclusion of the agreement.
OltreLuce informs that the website, as well as all trademarks and logos used in connection with the sale of the products offered, are protected by the intellectual and industrial property rights applicable. Any kind of reproduction, communication, distribution, publication, alteration or transformation, in any form or for any purpose, it is forbidden. OltreLuce will proceed legally to protect these aspects.
Personal data protection
OltreLuce is the holder of personal data collected when the user (or client) register to the website, as well as those subsequently submitted at the order, except for the information related to the payment process for which each bank or payment gateway is responsible. OltreLuce will not sell any of these data to any third party for commercial purposes.
The personal data requested during the OltreLuce website registration process must be provided in a full and correct manner. Whether the data provided should change, the user (or client) is obliged to update his account with immediate effect.
For any communication please contact Lovethesign at the following address:
Via Vittorio Emanuele, 410
95047 Paternò (CT)
These Terms and Conditions are governed by Italian law. The Terms and Conditions may be amended from time to time due to modifications in laws and regulations or other reasons.