Shipping and delivery
How much is shipping cost?
Shipping is free in Italy for all orders over € 100,00 and costs € 10,00 for orders under € 100,00. The shipping cost for the whole of Europe is € 29.00. On products with maxi size, the price becomes € 89.90. On products with extremely large size the price becomes € 140,00. The price of shipping will be automatically specified in the cart. In some cases, such as bulky or non-standard orders and on specific products and brands based on specific commercial conditions, an extra shipping cost is payable, which will be quantified according to the nature of the products purchased and the destination area. However, the extra amount will always be communicated before the conclusion of the order. If you have any doubts, do not hesitate to email us at firstname.lastname@example.org.
How long will it take to process my order?
The delivery time of an order depends on the type and availability of the items you have purchased. Some products can be put into production specifically for your order, so the delivery time will be determined by the manufacturer. If the goods are on stock, we ship within 2 working days from order confirmation. In the case of purchases of items whose stocks are temporarily terminated, we will communicate via email, as soon as possible, the timing for the shipment (If the product is totally made by hand, it could delay for about 20-25 days work). In this case, the shipping delay, it is not our responsibility. For any questions about shipping times of the items you've chosen, please contact us. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. The Boxes are ample sized and your items are well-protected. Products marked with "Quick Delivery" are available in the warehouse. In this case, the order will normally be processed within the following 72h. If your order includes items that require special care during transportation, we will contact specialized couriers whose delivery times may vary from the indicated standard times. We will do our best to ensure the best possible service and to activate a direct line between you and the courier who will deliver your order. OltreLuce is committed to meeting the estimated delivery times. However, in case of any unforeseen events during production or processing of the order, you will always be notified promptly by the OltreLuce team. For any questions or assistance, email us at email@example.com.
Who deals with the shipping?
Your order will be processed by our logistics service and delivered with the best couriers available on the market, who will send you an email with the tracking number as soon as your order is assigned to them. In some cases, some companies entrust the shipment to private couriers, our team will send you by email all the information for the expected delivery date. In the case of shipments requiring special care during transportation, specialized couriers will be used, who will call you beforehand to arrange a delivery date.
Can I request a delivery outside the Europe?
Of course. OltreLuce ships all over the world. Indicate the destination country during the purchase process, or send a request to firstname.lastname@example.org indicating the destination area and we will provide you with all the information you need. Please note that some International shipments are subject to customs charge, which will be at your expense. If you have any doubts, do not hesitate to email us at email@example.com.
What should I do upon delivery of my order?
We recommend that you always check your order upon delivery. Verify that the number of packages delivered corresponds to what is indicated in the delivery note. Also check that the packaging is intact and that the content is not altered or damaged in any way. In the case of anomalies, write "Accepted subject to checking" on the carrier's delivery note before signing and send an email to us at firstname.lastname@example.org with the details of the delivery. Please note that you have 72 houres to report any damages and make a complaint. After this deadline we will no longer be able to accept neither complaints nor reports of irregularities for the goods received.